Shipping policy
Shipping Policy
Each Galaxy Mode item is made to order. This means your order is created after it is placed, then shipped to the address you provide at checkout.
Shipping cost
The shipping charge shown at checkout covers the shipping method used to deliver your order after it has been fulfilled. It does not mean the item ships immediately after purchase. Each item is made to order first, then shipped once production is complete.
Order fulfillment
Most orders are fulfilled within 2–5 business days. Fulfillment is the time it takes to create and prepare your item before it ships.
Fulfillment time does not include shipping time.
Estimated delivery
Estimated delivery time is calculated as:
Fulfillment time + Shipping time = Estimated delivery time
Shipping time depends on your location, the shipping method available, and the carrier handling the package. Delivery estimates are not guarantees.
Shipping delays
Delays can happen because of carrier issues, weather, address problems, product stock issues, production holds, or other situations outside of our control.
If your estimated delivery date has passed, please allow a few extra business days for the carrier to complete delivery. If your package still has not arrived, contact us through the Contact page with your order number.
Shipping address
Please make sure your shipping address is correct before placing your order. If an order is returned because of an incorrect, incomplete, or undeliverable address, you may be responsible for reshipping costs.
Lost packages
If your package appears to be lost in transit, contact us within 30 days of the estimated delivery date so we can review the issue and help you with next steps. Printful’s claim window for lost-in-transit packages is 30 days from the estimated delivery date.
Tracking
When your order ships, you should receive tracking information if it is available for your shipping method.
Questions
For shipping questions, contact us through the Contact page and include your order number.